Privacy Policy

1. Our approach to your privacy

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Asian Outreach New Zealand (AONZ) respects your privacy and takes the protection of your personal information seriously. We collect and use information to enable us to communicate with supporters, process donations, run events and programmes, and carry out our work.

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This policy explains what information we may collect, how we use it, when we may share it, and the steps we take to protect it.

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By using our websites, mobile applications, services or other platforms, attending our events, or otherwise engaging with AONZ, you agree to the collection, use, disclosure and storage of your information as outlined in this policy.

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2. Our legal obligations

AONZ complies with the New Zealand Privacy Act 2020.

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We aim to handle personal information responsibly and in a way that reflects good ethical practice and the reasonable expectations of the people who support our work.

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3. Information we may collect

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The information we hold depends on how you interact with AONZ. This may include:

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• Information you give us: Your name, contact details, donation history, content preferences, payment and billing information, and other information connected with your Asian Outreach NZ profile.

• Information about your digital interactions: This can include your IP address, device and browser type, cookie IDs, email opens and clicks, interactions with our website and mobile applications, and engagement with our social media and other marketing channels.

• Event and programme information: If you register for or attend an event or programme, we may collect registration and attendance details, feedback, survey responses and competition entries.

• Publicly available information: We may also use information that is publicly available, such as information shared on public Facebook pages or websites, or information available through public company or charity registers. This may help us keep our records up to date and understand more about the people and organisations we engage with.

• Website traffic information: We may collect aggregated information about how people use our websites through our web server or third-party systems we subscribe to.

• Sensitive information: Supporters may choose to share personal or sensitive information with us, for example when submitting a prayer request. Where this information is shared with us, we will treat it with care and only use it for the purpose for which it was provided, such as prayer and pastoral support. 

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4. How information comes to us

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There are a number of ways AONZ may receive or collect personal information. For example, you may:

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• Make a donation or register for an event

• Complete a contact form or choose to receive communications from us

• Interact with our website, emails or apps

• Engage with our social media or other marketing channels

• Take part in a survey or competition, or provide feedback

• Provide information that may be matched with publicly available or third-party information

We may also collect information automatically through our websites and digital services, such as website traffic and cookie information.

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5. How we use personal information

We use the information we collect to support our relationship with you and to help AONZ carry out its work. This includes:

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• Processing and administering donations

• Communicating with supporters by email, SMS, WhatsApp, direct mail and other appropriate channels

• Providing newsletters, project updates, impact reports, event invitations and fundraising appeals

• Understanding supporter trends and improving the effectiveness of our fundraising

• Developing and improving our websites and supporter experience

• Tailoring content and fundraising communications to people's interests

• Carrying out marketing, market research and statistical research

• Supporting secure, PCI-compliant payment processing

• Fulfilling any other purpose for which you have given us permission

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Communications with donors and supporters

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When you make a donation to AONZ, we may use the contact details you provide to stay in touch with you about our work. This may include stories and updates from our projects, as well as opportunities to support specific fundraising campaigns.

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We see this as part of maintaining an ongoing relationship with our supporters. If you no longer wish to receive our email communications, you can unsubscribe at any time using the link provided in our emails or by contacting us directly.

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6. How we use AI

We use AI carefully and with human oversight. It is a tool that can assist our communications work, but it does not replace the relationships, judgement and care that are central to AONZ.

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AI may be used to help with tasks such as drafting, structuring or translating content. Before anything is published, a real person refines and edits the material and takes responsibility for the final content.

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We do not use AI to invent people or stories. We believe the dignity of the people we serve and the trust of our supporters should not be compromised for the sake of efficiency.

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7. When we share information

AONZ does not sell your personal information.

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There are circumstances where sharing information with another organisation is necessary for us to carry out our work or meet a legal obligation. Where appropriate and lawful, we may share information with:

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• Payment gateways and other trusted service providers, including providers such as Stripe

• Donor management, email and fundraising platforms, which may include services such as Keela, Mailchimp or Raisely, to manage supporter information, process donations and communicate with supporters 

• Asian Outreach partner offices overseas

• Auditors, legal advisers and regulatory authorities where required

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Trusted third-party providers may be located in New Zealand or overseas. Where we use these providers, we seek to ensure that appropriate data protection agreements and other information-handling obligations are in place.

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Where personal information is sent overseas, we take reasonable steps to ensure it is handled in a way that is consistent with the requirements of the New Zealand Privacy Act 2020.

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8. Cookies and similar technologies

Our websites use cookies and related technologies to help them function and to give us information about how they are being used.

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Depending on the service, these technologies may be used to:

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• Keep users' sessions active

• Measure conversions

• Understand website usage through tools such as Google Analytics, including Google Signals, and DoubleClick

• Improve the performance and functionality of our websites

You can control or remove cookies through your browser settings. Some website functions may not work correctly if essential cookies are disabled.

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Session cookies are normally removed when you close your browser. Analytics and advertising cookies may remain for a longer period unless you delete them or change your browser settings.

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9. Keeping your information secure

We take reasonable steps to protect the personal information we hold from unauthorised access, loss or misuse. Our security measures include:

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• Using TLS/SSL encryption when information is transmitted over the internet

• Using access controls to limit information to authorised users

• Processing credit and debit card payments through PCI DSS-compliant payment providers, such as Stripe

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Payment security

When personal information, including credit or debit card details, is submitted through a secure connection, it is protected during transmission using TLS/SSL encryption. AONZ does not store full credit or debit card details in its own systems. Payment information is handled by the secure payment providers we use.

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How long we keep information

We generally retain supporter information while there is an active relationship with the supporter or a potential need for ongoing stewardship.

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This can include information connected with Gifts in Wills and situations where family members may continue a family's support of AONZ. For this reason, some supporter records may be kept indefinitely where retaining them is necessary to honour donor intentions or legacy gifts.

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When information is no longer needed for stewardship, legal or compliance purposes, it will be securely deleted or anonymised in accordance with our internal retention policy.

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10. Your choices and rights

You can contact us if you would like to:

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• Find out what personal information we hold about you

• Ask us to correct or update information that is inaccurate

• Request that your information be deleted

• Unsubscribe from our supporter and fundraising communications

• Ask how your information has been used

• Raise a privacy concern or make a complaint to AONZ or the Office of the Privacy Commissioner

We are happy to help with questions about the information we hold about you or the communications you receive from us.

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11. Changes to this policy

Our approach to privacy may change as our organisation, technology and services develop. We may therefore update this Privacy Policy from time to time.

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Where appropriate, we will provide notice before significant changes take effect. The current version of the policy will always be available on our website and will show the date it was last updated.

Your continued use of our services after an updated policy has been published constitutes acceptance of the updated terms.

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Contact us

If you have a question or concern about privacy or the way AONZ handles your personal information, please contact:

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Asian Outreach New Zealand
admin@asianoutreach.org.nz

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Credit and debit card security

We take the security of payment information seriously.

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When personal information, including credit or debit card details, is submitted through a secure connection, it is protected during transmission using Secure Sockets Layer (SSL) encryption. On most modern browsers, a secure connection can be identified by the padlock symbol in the browser's address bar.

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You can also help protect your personal information by keeping your passwords and computer secure and logging out after using a service, particularly when using a shared computer.

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Last updated: 17/08/2026